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Vice President, Account Management I – Clearance & Collateral Management

  • BNY Mellon
Brussels, Belgium
Full-time
Published:
  • BNY Mellon
Brussels, Belgium
Full-time
Published:

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Account Manager to join our International Clearance and Collateral Management team. This role is located in Brussels - HYBRID.

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS: 

  • Serves as the key daily contact person for assigned client portfolio – represents the firm directly and is a main contributor to client satisfaction and perception of BNYM. Visits clients in person as required;

  • Continually evaluates client needs across a broad spectrum of topics and proactively drives client engagement – receives client feedback and is therefore a key escalation point;

  • Lead person for the instruction and management of client operational and administrative setup, particularly during client onboarding;

  • Proactively identifies and researches client issues in order to provide resolution, and a key contributor to client service review meetings;

  • Collaborates with Account Manager and Relationship Manager colleagues to share best practice, seek and provide support, and identify where clients from respective portfolios can/are working together to ensure optimal service;

  • Informs and trains the client on the availability and use of BNYM systems and products as appropriate;

  • Tracks and reports on client needs and requests for assigned client portfolio. Contributes to the development of team/unit metrics, dashboards and roadmaps;

  • Contributes knowledge (both internal technical knowledge, and client knowledge) to internal initiatives to improve systems, products, and processes.


TO BE SUCCESSFUL IN THIS ROLE, WE ARE SEEKING THE FOLLOWING: 

  • Bachelors degree or the equivalent combination of education and experience is required;

  • 5+ years total work experience preferred;

  • Financial services experience is preferred;

  • Prior experience in Client Services or Account Management is helpful;

  • No immediate leadership responsibilities or requirements – but potential/desire to assume a leadership role in due course is positive.


AT BNY MELLON, OUR INCLUSIVE CULTURE SPEAKS FOR ITSELF. HERE IS A FEW OF OUR AWARDS: 

  • Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion;

  • Bloomberg’s Gender Equality Index (GEI);

  • Human Rights Campaign Foundation, 100% score Corporate Equality Index;

  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score;

  • 100 Best Workplaces for Innovators, Fast Company;

  • CDP’s Climate Change ‘A List’.


OUR BENEFITS:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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