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Technical Team Leader

  • Netcompany-Intrasoft
Brussels, Belgium
Full-time
Published:
  • Netcompany-Intrasoft
Brussels, Belgium
Full-time
Published:

COMPANY DESCRIPTION:

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

YOUR MAIN DUTIES WILL INCLUDE:

  • Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organization definition;

  • Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service;

  • Activities tracking against the plan, provide regular and accurate reports;

  • Proactive in interaction with hierarchy;

  • Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances;

  • Managing the change control procedure;

  • Providing effective leadership for the operational team, acting as a positive role and behavioural model at all times;

  • Ensure all tasks are carried out in line with the needs, wishes and preferences of the client.


QUALIFICATIONS:

If you have

  • Bachelor's or Master's Degree and minimum 5-7 years of relevant experience in indicative or similar roles;

  • Very good project management skills;

  • Very good team management skills;

  • Very good in quality management;

  • Advanced IT product knowledge and experience (HW/SW);

  • Highly autonomous and IT skilled in business management tools;

  • Strong sense of professionalism, flexible and responsive at all times to meet the changing needs of the service and the service users;

  • Knowledge of the Institution and its main key players, preferred experience of working with elected Members;

  • Conscientious and efficient, shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;

  • Multitasking and result oriented;

  • Precise, thriving on quality;

  • Emphatic listening;

  • Excellent communication skills;

  • Fluent in both English/French both written and oral;

  • Very good skills in all of the MS office applications;

  • ITIL V4 Foundation Certification.


…then this position is suitable for you!

ADDITIONAL INFORMATION:

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

OUR CULTURE:

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
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