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Solution Architect ServiceNow

  • Proximus Group
Brussels, Belgium
  • Proximus Group
Brussels, Belgium

The DTI Servicing department is responsible for the development and operational support of the Servicing business capabilities such as Incident and Problem management of Proximus. The main platform for this is ServiceNow.

In order to continue our innovative and fast-growing implementation, we are looking for a Solution Architect for the Servicing domain.

As Solution Architect, you are responsible for translating business and IT needs into a cross-application solution within the domain and integrations with other applications and business capabilities.


  • As the Solution Architect, you are responsible to define a shared technical and architectural vision of the solution under development by determining the system, sub-system, interfaces, validating technology assumptions and evaluation of alternatives;

  • You operate in an Agile context and work closely with different squads providing technical knowledge and experience;

  • Besides designing the architecture for specific business solutions, you also develop the overall Architectural Runway (CI/CD);

  • You establish critical NFRs at the system or large solution level;

  • You understand and operate within Lean Budgets;

  • You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split, and realize the implementation of enabler epics;

  • You participate in the Rolling Wave Planning (RWP) and Pre- and Post-PI Planning, System and Solution Demos, and Inspect and Adapt events;

  • You work with Product and Solution Management to determine capacity allocation for enablement work;

  • You provide oversight throughout the whole solutioning development and foster Built-In Quality;

  • You empower the teams to take ownership and to make local decisions allowing faster flow of work.


  • You have a Master in IT & Telecom or equivalent through experience.

Required competences

  • Result/goal-oriented;

  • Reliable;

  • Perseverance;

  • Team player;

  • Initiative;

  • Convenient;

  • Organized, systematic and orderly;

  • Independent;

  • Stress resistant;

  • Analytical skills.


  • You have a bachelor or master degree (preferably in an IT related domain) or equivalent by experience;

  • You have profound experience in analysis or architecture in a complex IT environment;

  • You have hands-on experience with agile and waterfall development methodologies and UML modelling techniques;

  • You have knowledge of the enterprise business processes and the technical capabilities of large systems for enterprise automation;

  • Knowledge of the telecom ecosystem is considered an asset;

  • You have strong analytical skills and anticipate the impact of possible solutions to complex problems;

  • You are optimistic, solution oriented, creative with an open mind;

  • Customer centricity is part of your nature;

  • You value communication and collaboration with others;

  • You have a learning attitude;

  • Good knowledge (both oral and written) of English as well as Dutch or French.


  • We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like;

  • We are open to everyone: M, W, X, and in fact all the other letters of the alphabet;

  • We encourage personal growth. At the Proximus Academy, you won't even want to miss a session;

  • We are, of course, committed to sustainability. What else did you think;

  • We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!);

  • We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives;

  • We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good;

  • And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.
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