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Single Source Systems Operations Coordinator

Shape, Mons, Belgium
Shape, Mons, Belgium


Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360- degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports SACEUR in fulfilling his terms of reference, as directed by the North Atlantic Council.

The Strategic Employment (SEM) Directorate delivers comprehensive situational awareness, enabling the identification of crises, and supports estimates, response options and planning. In monitoring NATO’s current operations, it enables SACEUR’s direction and guidance to be disseminated, ensuring coherent Joint Effects, whilst providing comprehensive assessments to NATO HQ.

The J2 Division provides comprehensive advice, warning, and situational awareness to the Command Group (CG) and Allied Command Operations (ACO).

The J26 Intelligence Systems Branch develops policy and guidance for the fielding, training, and operation of ACO intelligence systems; manages and administers ACO intelligence systems support; analyses and prioritizes user requirements; coordinates interfaces and optimizes sharing with other domains and functional services.

SHAPE is the Strategic Headquarters for Allied Command Operations. The Operations Directorate at SHAPE is responsible for ensuring that ACO forces are at the state of readiness required to carry out an effective defense under the terms of MC 400. J2 Intelligence Division provides comprehensive advice to the Command Group and Allied Command Operations (ACO) on Intelligence, Counter-Intelligence, Security, Information Assurance, Biometrics and Identity Intelligence, Geospatial, Joint Intelligence, Surveillance, Reconnaissance (including ISTAR), Intelligence support to Joint Effects and Targeting, Intelligence Systems, Databases, and Interfaces, as well as Intelligence Support to other disciplines. The Intelligence Systems Branch is responsible for: developing policy and guidance for the fielding, training, and operation of ACO intelligence systems; managing and administering ACO intelligence systems support; analyzing and prioritizing user requirements to develop ACO intelligence systems capabilities; coordinating interfaces and optimizing sharing with other domains and functional services.

The incumbent is responsible to the Branch Head for the coordination, implementation, and functional management of the primary SingleSource system capabilities used across ACO (currently ACO Open Source System (AOSS), SIGINT Communication and Information Systems (COINS) and HUMINT Management and Reporting Tool (HMART)), as well as coordinating interfaces and optimizing sharing with other domains and functional services.


The incumbent's duties are:

  • Responsible for the implementation, daily operation, oversight and governance of Single-Source Intelligence Systems (currently COINS, AOSS, and HMART) capabilities, applications, and interfaces with other domains and functional services;

  • Advises on data management and data standards for single-source intelligence capabilities;

  • Interacts daily with ACO users regarding the operation and optimization of SingleSource Intelligence Systems capabilities, applications, and interfaces;

  • Advises on implementation and change of architectures, plans and business practices to take advantage of new technology and provide benefits to operational users;

  • Represents ACO Intelligence at appropriate committees, boards, working groups, and user groups;

  • Coordinates with other functional areas and domains to achieve interoperability with Intelligence systems;

  • Responsible for development, coordination and implementation of policies, procedures, standards and guidance related to single-source intelligence systems;

  • Analyses, prioritizes, and coordinates overall ACO user requirements for SingleSource Intelligence Systems capabilities, applications, and interfaces;

  • Liaises with relevant stakeholders on a daily basis, regarding systems implementation and support issues.


The incumbent may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract. This a mandatory deployment post. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO’s boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days, and may be on short notice. For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required. May be required to support other Staff elements in relation to Intelligence projects.

The risk of injury is categorised as No risk / risk might increase when deployed.



  • At least two years of experience regarding the design and implementation of enterprise system architectures;

  • Experience with the identification, collection, validation, and prioritization of system user requirements;

  • At least two years’ experience with capability development;

  • Experience of working interoperability challenges and solutions;

  • Experience regarding data management;

  • At least two years’ experience with drafting and maintaining policy, standards and procedures;

  • At least two years’ recent experience with a national or international intelligence organisation;

  • At least two years’ relevant operational or support experience in an intelligence discipline.


  • University Degree in library, information science, management information systems, computer science or related discipline and 2 years function related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience.


  • English - SLP 3333 (Listening, Speaking, Reading and Writing)


Professional Experience

  • Proven ability for clear presentation and written communication skills, including ability to express thoughts clearly, concisely and tactfully in a multi-national environment;

  • Experience at a NATO Command Structure, NATO Force Structure or national HQ Intelligence Division;

  • Experience at a National, Coalition, Joint, or Allied Strategic-level Headquarters;

  • Experience in a deployment for a National, Coalition, Joint, or Allied contingency operation providing intelligence support.


  • Project management qualifications and experience (preferably PRINCE 2);

  • University Degree in IT, Information Systems Engineering, or related discipline;

  • NATO Intelligence Course or a similar course (outside NATO);

  • NATO Staff Officer Orientation Course or a similar course (outside NATO);

  • Basic Intelligence Systems Core Training (BISCT) course;

  • Information Technology Infrastructure Library Foundation course;

  • NATO Intelligence Functional Systems Training (NIFST) or a similar course (outside NATO).


Personal Attributes

Identifies deficiencies and initiates action towards their resolution and improvement. Must be able to make quick decisions on behalf of ACO Intelligence at committee meetings and working groups. Importantly, the incumbent provides long-term continuity for branch tasks which exceed the length of a military posting, as well as background, advice and guidance regarding other areas of the J2 based on historical precedence or which may not have been fully documented. Tact and diplomacy to work with NATO and non-NATO national representatives, external agencies and flag officers.Must be able to express himself clearly and concisely to multi-national groups. Demonstrated capability of effective written and oral communication;

Professional Contacts

The incumbent maintains frequent contact with staffs from NACSI, NATO HQ, NCIA, BGX, ACT, HUMINT COE, SHAPE and its subordinate NCS, NFS, and MOU organisations. The incumbent is personally responsible for developing and providing briefings to the above audiences on matters related to this post’s principal duties. Incumbent is responsible for representing ACO intelligence enterprise Single-Source system user requirements to external staffs and agencies, such as ACT, NCIA, and NATO Working Groups and Committees;

Requires tact and diplomacy to reach consensus in the various areas dealt with. Incumbent is responsible for coordinating staff level SingleSource system requirements and planning activities with SHAPE J2 and subordinate J2 commands. Responsible for representing intelligence user requirements to external staffs and agencies such as the CIS procurement, development and support agencies; NATO BICES management and support elements; ACT; NATO Working Groups and Committees; and civilian contractors when dealing with Single-Source system projects and issues;

Contribution to Objectives

This is a key position within the Intelligence Directorate J2, providing continuity for the daily management of Single-Source systems. Importantly, the post is responsible for projects which normally exceed the length of a military posting and require significant background and experience in the fielding, training, and operation of ACO intelligence systems. This position is vital to ensuring that ACO requirements for Single-Source systems are met by the Capability Development process led by ACT.


Duration of contract: Pending Approval. Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract.

The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.

Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.


Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) ( Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.

More information to be found on these links:

Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Appointment is subject to obtaining a NS security clearance and a medical certificate.


  • Only nationals from the 32 NATO member states can apply for vacancies at SHAPE;

  • Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the
    submission process is completed, or, re-submit the application;

  • Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date;

  • Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.

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