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Educator (Life Coach)

  • Serco
  • Serco

Job Description

  • Excellent Salary

  • Corporate Benefits Package

  • Chance to make a positive difference in a company passionate about diversity and inclusion.

  • Further information available from the Serco Europe Recruitment Team

Job Introduction
Serco is a partner of choice for the European institutions and other international organisations. For 30 years, we have been providing European and international organisations with a wide range of services, including ICT services for support, infrastructure, operations and development, as well as the management of various contact centres for leading European institutions, agencies and organisations, in Brussels and across Europe.

What unites Serco's growing number of employees is the passion to provide quality service.

To stay ahead of the curve, we need to constantly evolve and improve the way we deliver our services. Everyone at Serco has a role to play.

Serco provides the right environment to encourage ideas and a comprehensive best practice support network that enables them to put their ideas into practice.

Serco has consistently delivered a broad spectrum of services across various sectors. Now, we're on a new mission - one that involves collaborating with the Justice sector to launch transition houses in Enghien. This endeavor is rooted in our commitment to fostering positive change within communities, helping individuals reintegrate into society and thrive.

In order to support its development, we are looking for a Educator in Enghien.

We look forward to meeting you! Explore the offer below and click "Apply" if your skills and talents are suitable for this opportunity.

At Serco, we offer not only a career, but also the opportunity to be part of a community where everyone's well-being matters, living Serco values of trust, pride, innovation and care in everything we do.

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!

Responsibilities :

  • You supervise and assist the residents in their daily lives and establish an educational framework

  • You welcome new arrivals, enforce the living environment rules, manage group dynamics, ensure adherence to schedules, monitor room cleanliness, organize activities, and assist in meal preparation.

  • You organize, lead, and supervise educational, creative, cultural, and sports activities both within and outside the Transition House.

  • You maintain order and calmness, providing a structured and secure living environment, including safety, room checks, conflict prevention and management

  • You provide more individualized support for the residents, building trust-based relationships, supporting their personal projects, and promoting autonomy.

  • You provide coordination between the residents and other services, participate in teamwork aimed at their well-being and contribute to problem resolution

  • You assist in the settlement of new arrivals (hygiene kits, room allocation, explanation of Transition House, operations, etc.).

  • You conduct monthly assessments of each resident, in collaboration with colleagues.

  • You participate in multidisciplinary meetings.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

  • A high school diploma or professional bachelor's degree in Education or a related field.


  • A minimum of 8 years of relevant experience in a similar social care environment with a bachelor's degree, and a minimum of 10 years without one.

  • Proficiency in conflict resolution and mediation techniques

  • Training in crisis intervention and de-escalation strategies for handling volatile situations

  • Ability to independently address and resolve problems, seek alternatives and implement solutions

  • Basic knowledge of MS Office: Word, Excel, etc

  • Strong communication and interpersonal skills

  • Patience, empathy, and the ability to work with individuals facing challenging circumstances

  • Ability to work as part of a collaborative team

  • Fluency in French, with proficiency in other languages being an asset

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