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User Support Agent – Statistics -Analyst

  • Serco
  • Serco

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –

To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Are you looking for a challenging and rewarding career in the field of European statistics?

In anticipation of a contract award with a prestigious public sector customer in Brussels, we are currently looking for User Support Assistants with fluent English and French language capability.

With your skills and talent, you can contribute to the production of high-quality statistics on Europe.

Your work helps to ensure we live in an informed society with Reliable, Factual and comparable European statistics.

You should possess the passion to deliver results that make a difference, embrace innovative thinking, and be committed to work as part of a small multicultural team.

Main Responsibilities

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As User Support Agent – Statistics – Analyst you will be responsible for:

  • User Support Assistants are responsible for the handling of statistical enquiries.

  • Enquiry handling – Providing an appropriate and timely response.

  • First Call Resolution.

  • Escalation to 2nd Line Support Services.

  • Customer service.

  • Email and web form handling.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

Successful Candidate


  • Minimum three years’ experience working with statistics.

  • A minimum three years’ experience working in a Customer focused / Call Centre environment.


  • A university degree (minimum three years studies); e.g. Economics, Finance, Statistics
    proven experience three years in user support activities on statistics can be considered as equivalent - EU related/ EU traineeship a bonus).


  • Fluent English - The working language is English and French, proficiency is required to a good working level.

  • Additional EU languages are a bonus.


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

About The Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

What we offer

Chance to contribute to innovation in the public services sector
A company passionate about diversity and inclusion
Permanent employment with comprehensive Serco Benefits package.

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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