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Ethics & Compliance Manager – Europe

  • Serco
  • Serco

Package Description

  • Excellent Salary

  • Corporate Benefits Package

  • And the chance to make a positive difference in a company passionate about diversity and inclusion.

  • Further information available from the Serco Europe Recruitment Team

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for an Ethics & Compliance Manager, to reinforce the team in our Brussels or German office!

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

Main Responsibilities
Here at Serco Europe, we have a fantastic opportunity within our Legal team for an Ethics & Compliance Manager for Europe, who will be promoting ethics and compliance to the business, and ensuring the relevant legal, policy and regulatory requirements are embedded into the operations. You will also be responsible for performing investigations into serious incidents and allegations to enable informed decision making by senior management and for appropriate strategies and actions to be taken to protect company interests and reputation.

This role will report into the Chief Legal Officer, Europe (dotted line into the Head of Ethics & Compliance, UK & Europe Division).


Key accountabilities:

Manage Speak Up
Speak Up is the primary mechanism for reporting ethical concerns within Serco. The role will be responsible for the triaging, monitoring and reporting of ethical issues raised via the Speak Up process. It will also ensure that appropriate and timely feedback is given to those who raise concerns via the Speak Up process in line with the Group Standard Operating Procedure and be accountable for managing the Speak Up IT system, ‘Ethics Point’, including updating so the system is an accurate reflection of reality at any point in time. Ensure all Speak Up cases are managed and investigated according to the requirements of the individual laws implementing the EU Whistleblowing Directive.

Corporate Investigations
Undertake corporate investigations as directed and as defined in current relevant GSOP’s. Help ensure issues are accurately assessed, investigated and concluded in a timely fashion. Report findings and recommendations to the Chief Legal Officer, Europe and to the Head of E&C, UK & Europe Division.

Third Party Due Diligence
Manage the legal and regulatory risk to Serco by conducting due diligence on existing third party suppliers and new suppliers coming in through on-boarding and bidding processes. Ensure red flag risks are mitigated appropriately.

Ethics and Compliance Champions Network
Promote ethical and legal awareness throughout the business by managing the E&C Champions Network. Manage the Network ensuring full representation of ambassadors from across all business units. Provide promotional material and reports, schedule and host quarterly meetings, produce agenda, update minutes and ensure all ethical work and updates are cascaded down through the Network. Advise upon ethical concerns raised by the E&C Champions.

Anti-Bribery and Corruption
Manage the risks to Serco from any bribery and corruption activities across the business. Promote ABC awareness, ensure ABC Health Checks and Action Plans are complete and monitor and report ABC incidents if occurred.

Modern Slavery & Human Rights
Promote awareness and initiatives to raise the importance and risks of MS/HR throughout Serco and its supply chain. Involve relevant business areas, external specialists and other resources as required.

Conflicts of Interest
Promote awareness of the risks that CoI can be to Serco through relevant communications and materials. Ensure managers and affected employees utilise the register and all conflicts are reported and managed appropriately.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.


Successful Candidate
What you’ll need to do the job;

-Ability to be a role model for the core Serco values of Trust, Care, Innovation, and Pride
-Ability to build strong collaborative relationships and provide clear and concise guidance to managers
-Demonstrable experience of delivery of successful compliance and business conduct & ethics programmes in a large and complex organisation
-Deep knowledge of key compliance laws and regulations under European jurisdictions
-Relevant investigation experience as investigator
-Ability to think strategically and balance strategic and short-term priorities and objectives
-Persuasive and clear verbal and written communicator
-Completed Law Degree in Germany and ideally master’s in the UK or the US.
-6 -7 years of experience in Public Sector.


  • Fluent in English and German
    French desirable but not essential


About The Company
Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.


What we offer

Chance to contribute to innovation in the public services sector
A company passionate about diversity and inclusion
Permanent employment with comprehensive Serco Benefits package.
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.
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