- Tomra
- Brussels, Belgium (Remote)
- Full-time
Product Expert
- Tomra
Brussels, Belgium
Full-time
Published:
- Tomra
Brussels, Belgium
Full-time
Published:
COMPANY DESCRIPTION:
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution.
JOB DESCRIPTION:
The Product expert in tech support is the TO-GO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving and follow-up skills to achieve a high customer satisfaction.
KEY RESPONSIBILITIES:
QUALIFICATIONS:
WHAT WE OFFER:
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution.
JOB DESCRIPTION:
The Product expert in tech support is the TO-GO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving and follow-up skills to achieve a high customer satisfaction.
KEY RESPONSIBILITIES:
- As a product expert you act as technical interface between customers, service, sales and global solutions;
- You support in technical issues and dispatch solutions to our service organization;
- You actively help clarification offers, spare parts and help estimating required service time to fix issues;
- You provide technical support, remote service and telephone service for both customers and Field Service Engineers;
- You provide technical trainings and actively participate in creating training tools & documentation;
- You manage pro-actively customer escalations ensuring pain point are address structurally;
- You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch;
- You take ownership of support cases, organize and monitor the resolution in a timely manner;
- You support and promote a safety first culture throughout the team, company and at customers sites;
- You spend about 20% of your time at customers, 40% desk support, 20% process and platform improvement and 20% training.
QUALIFICATIONS:
- A bachelor degree in Electronical or Electro-Mechanical Engineering;
- 3-5 years relevant experience is a must, preferably on Air and Belt base machines;
- Your adaptability and eagerness to learn make you a valuable asset;
- With an innovative mindset and smooth communication skills, you navigate challenges effortlessly;
- Your flexibility and positive, customer-focused approach ensure you always deliver exceptional service.
WHAT WE OFFER:
- Hybrid working policy;
- Hospitalization insurance with dental care for you and your family;
- Group insurance (life, retirement, disability);
- Bike lease;
- Access to our share purchase program;
- Bonus on personal and company performance, meal vouchers, eco-cheque;
- 20 days holiday + 6 days ADV per year;
- Travel allowance;
- Laptop & mobile;
- Global career opportunities with a strong record for promoting internally;
- Professional training and development.
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