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Principal Technician (IPAM)

  • NCI Agency BE, Braine l'Alleud
Braine-l'Alleud, Belgium
Full-time
Published:
Application Deadline: May 18, 2024
  • NCI Agency BE, Braine l'Alleud
Braine-l'Alleud, Belgium
Full-time
Published:
Application Deadline: May 18, 2024

This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO).

To strengthen the Alliance through connecting its forces, the NCI Agency delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliances’ business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.

The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including: subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains: Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services, are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

Within the ID&E Service area the NRA (Naming Registration Authority) team is the single point of entry and authority for the registration of URN/Domain names and IP addresses. In addition the team advises to CTO/CIO on policy in relation to NRA matters and provides a WHOIS function for internal and external customers. The NRA supports the whole NISC Business Area with authoritative IP and naming data for consumption in all NISC activities.

WHO WE ARE:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

ABOUT THE JOB:

Based in Braine L'Alleud, we are recruiting for a Principal Technician to join the NATO Infrastructure Service Centre (NISC). NISC is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

NISC comprises several Service Areas, one of which is Innovation, Deployable & Engineering (ID&E). ID&E provides support to operations and exercises in the area of NISC services, as well as innovative engineering, scientific support and technical leadership to internal and external customers and projects. The ID&E engineers and architects are a cadre of staff who can individually and jointly offer a wide range of skills covering multiple areas of technology in support of operations, exercises and users across the NATO Enterprise.

We are looking for a driven and enthusiastic Principal Technician to provide expertise within the ID&E Service area the NRA (Naming Registration Authority) team which is the single point of entry and authority for the registration of URN/Domain names and IP addresses. The NRA supports the whole NISC Business Area with authoritative IP and naming data for consumption in all NISC activities.

ABOUT YOU:

The valuable knowledge and experience that you bring to this role are:

  • Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;

  • Minimum 3 years’ experience in a Network Technician, DDI or IP address management (IPAM) role;

  • Familiarity with network automation or other coding languages;

  • Competence with subnetting in both IPv4 and IPv6 environments;

  • Practical experience in DNS, IP and routing protocols (OSPF, RIP, ISIS, BGP etc).


DUTIES:

Under the direction of Service Delivery Manager, the incumbent will perform duties such as the following:

  • Ensure tickets relevant to assigned services are resolved in fulfilment of applicable Service Level Agreements;

  • Consult and advise NATO bodies in registration issues, policies and procedures;

  • Be responsible for registration and publishing of names, addresses and metadata required to support the operation and management of NATO networks or comply with Agency direction;

  • Perform the following activities on naming and registration data: extraction, deduplication, matching, fusion and master data generation, curation and management through its lifecycle to ensure data quality and integrity;

  • Automate configuration data for NATO, partners and Federation Mission Network affiliates;

  • Analyse and consult on Network Architectures for common routing protocols, in coordination with the NISC Network services team;

  • Maintain up-to date knowledge of Best Common Practices by attending industry conferences and trainings;

  • Deputize for higher grade staff, if required;

  • Perform other duties as may be required.


EXPERIENCE AND EDUCATION:

  • Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;

  • Minimum 3 years’ experience in a Network Technician, DDI or IP address management (IPAM) role;

  • Familiarity with network automation or other coding languages;

  • Competence with subnetting in both IPv4 and IPv6 environments;

  • Practical experience in DNS, IP and routing protocols (OSPF, RIP, ISIS, BGP etc).


DESIRABLE EXPERIENCE AND EDUCATION:

  • Technical knowledge on wide area networks, local area networks and applicability of Firewalls;

  • Awareness of MPLS and Multicast networking;

  • Experience and engagement in industry trainings and events;

  • Industry certification (CCNA DevNet or JNCIA etc) or demonstrable equivalent experience;

  • Prior experience of working in an international environment comprising both military and civilian elements;

  • Knowledge of NATO responsibilities and organization, including ACO and ACT.


LANGUAGE PROFICIENCY:

  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable;

  • Note: Most of the work of the NCI Agency is conducted in the English language.


COMPETENCIES OR PERSONAL ATTRUBUTES:

  • Deciding and Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks;

  • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals;

  • Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others;

  • Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.


WHAT WE OFFER:

  • Genuinely meaningful work as part of the most successful alliance in history;

  • 3 year contract with competitive tax-free salary and household and children’s allowances;

  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

  • Excellent private health insurance scheme;

  • Generous annual leave of 30 days plus official holidays;

  • NATO Pension Scheme;

  • Development programs such as professional training, wellbeing, and more.


To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
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