WHO WE ARE:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

ABOUT THE JOB:

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).

To strengthen the Alliance through connecting its forces, the NCI Agency delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliances’ business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.

NATO Digital Workplace Centre (NDWC) is accountable to the General Manager for the consolidated Agency consultation and collaboration services that comprise the current Digital Workplace, covering the operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. Responsibilities also cover the organisation and support of all digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. Furthermore, the NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

The NDWC is led from its headquarter location in the Agency campus in The Hague (Netherlands). The majority of the technical staff and technical capabilities are located in Agency facilities in Brussels, Mons and Braine L’Alleud (Belgium) and Oeiras (Portugal).

DUTIES:

Under the direction of the Head of NATO Digital Workplace Service Delivery, but largely under own initiative, the incumbent will perform duties such as the following:

• Provide administrative support for the NDWDC Service Delivery Team, ensuring the efficient daily operation;


• Prepare/compose correspondence, documents, statistical information and presentations, using word processing, spreadsheets, databases, and graphics applications as appropriate;


• Perform basic analyses, and compile reports and briefings as directed by management;


• Liaise with administrative staff in other organizational elements to ensure coordination and standardization;


• Assisting in elaborating and implementing the NDWC risk management strategy, including definition of roles and responsibilities, timelines and internal mechanisms to identify, assess, mitigate, monitor and report risks. Initiating staff familiarisation and documentation of threats and opportunities in SNOW’s corporate Risk Register at project, service and BA levels. Contribution to the risk management directive;


• Contributing to the preparation of ITSM Templates by defining required details captured in the templates, type of input, processes, support groups, business logic and link to Work Orders and Incidents for implementation and quality checks;


• Support the Head of NDWC Service Delivery to orchestrate the Service Delivery of NDWC’s service portfolio, considering priorities, resources, capacity, etc.;


• Support the Service Operations Coordinator for the provision of relevant metrics and oversee the performance with regards to the quality of the services delivered in the NDWC portfolio;


• Support the preparation and execution of NDWC Services monthly and quarterly performances review, with focus on financials, service quality, strategic initiatives and new business intake;


• Deputize for higher grade staff as required;


• Performs other duties as may be required.

ESSENTIAL EXPERIENCE AND EDUCATION:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;


• Skilled in the use of advanced computer-based tools in the areas of office automation (MS Office Suite especially MS Excel, MS SharePoint);


• Familiar with principles of accounting and finance;


• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with effective briefing skills.

DESIRABLE EXPERIENCE AND EDUCATION:

• Prior experience of working in an international environment comprising both military and civilian elements;


• Previous NATO or Government Organisation experience;


• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

LANGUAGE PROFICIENCY:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable;


• Note: Most of the work of the NCIA is conducted in the English language.

COMPETENCIES OR PERSONAL ATTRIBUTES:

• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment;


• Deciding and Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks;


• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals;


• Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

WHAT WE OFFER:

• Genuinely meaningful work as part of the most successful alliance in history;


• 3 year contract with competitive tax-free salary and household and children’s allowances;


• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;


• Excellent private health insurance scheme;


• Generous annual leave of 30 days plus official holidays;


• NATO Pension Scheme;


• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found here via the NCI Agency career site.