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Network and Communications Technician (3 posts)

  • BICES Group Executive
Brussels, Belgium
Full-time
Published:
Application Deadline: June 17, 2024
  • BICES Group Executive
Brussels, Belgium
Full-time
Published:
Application Deadline: June 17, 2024

2 posts offered for Profile A and 1 post offered for Profile B

SUMMARY (BOTH PROFILES):

The BICES Group Executive (BGX), a NATO entity, is the executive body of the BICES Group (BG). The BG exists to enable the sharing and exchange of Intelligence and Information between and amongst the NATO nations, with NATO and with other non-NATO nations and Organizations. The BGX, under the leadership of the Director, is comprised of the following pillars: Intelligence and Enterprise Services (IES) Division, Programmes, Engineering and Maintenance (PEM) Division, Operations and Security Services (OSS) Division and Intelligence, Surveillance and Reconnaissance (ISR) Cell.

Profile A - Division A – PEM (2 posts)

The core mission of the PEM Division is to provide the primary expertise to manage the BICES Programme including to develop, execute, implement and maintain related plans for the development and improvement of IT capabilities, including their lifecycle management. PEM is championing all IT aspects with integrated expert team members from other BGX Divisions. The PEM Division is directed by the Deputy Director for PEM and is composed of three Branches in direct support of the mission: Programme and Project Management PPM), Engineering and Enterprise Architecture (EEA), and Maintenance and Implementation (M&I).

The M&I Branch is led by the Head, Maintenance and Implementation and is responsible for the overall level 2 maintenance (software and hardware administration, patching and upgrade, etc.) of the BGX IT, networking infrastructure and the implementation phase of new capability projects.

Under the supervision of the Head, Maintenance and Implementation Branch, the incumbent’s primary role is to provide 2nd level support for complex technical resolutions in the area of server platforms and resisting applications and services. S/He contributes to the day-to-day incident and problem management processes by performing recovery, troubleshooting, maintenance and management of associated activities. S/He provides support to the design, documentation, testing and implementation of projects, to include all stages of service transition processes. S/He supports the investigation of potential security vulnerabilities, by assisting during in-depth analyses, and provide the OSS Division with recommendations to manage software and server security risks.

Profile B - Division B – OSS (1 post)

The main role of the OSS Division is to ensure CIS operational functions of BICES infrastructure and maintain its security posture in accordance with the expectations and requirements of the BICES Board of Directors (BOD). OSS works closely with the other BGX divisions especially, PEM, for Incidents, maintenance and project implementation of CIS related activities. The OSS division is comprised of three branches: The Network Operations and Support Branch (NOSB), the Security Operations and Support Branch (SOSB), and the Security Accreditation Branch (SAB).

The NOSB is responsible for managing the BICES Network Operations and Security Centre (BNOSC) that includes the following CIS functional areas: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services by providing daily operational support. Additionally, NOSB provides, general maintenance functions, quality assurance, manages customer feedback, and all the supporting elements for crypto equipment and materials. The BNOSC provides support related to IT incidents, problems, and service requests.

Under the supervision of BNOSC Lead, the incumbent's primary role is to provide operational support for complex CIS technical resolutions and support requests ranging from Networking, Secure Voice, Video and Teleconferencing IP, Crypto support and other IT related services. S/He provides support to the operational required documentation that supports day-to-day incidents, problem and service requests management processes by performing recovery, troubleshooting, maintenance and operational activities. S/He interfaces daily with internal and external BICES customers, and could perform Service Desk functions as required by BNOSC Lead. S/He contributes to the investigation of possible security vulnerabilities, by performing in-depth analyses and provides reports to the Security Operations branch with recommended actions for the elimination, removal and/or mitigation of CIS security risks.

(Both profiles)

The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and beyond NATO's boundaries. The work is performed in a typical Secure Facility environment where slightly undesirable conditions may apply. The risk of injury is categorized as: Light Risk of Injury. In a combined effort, technicians provide support to services and systems on a 24/7 basis, thus are subject to on-call and overtime duties after regular working hours.

QUALIFICATIONS AND EXPERIENCE:

Essential (Both Profiles)

The incumbent must:

  • Possess higher secondary education with 6 years post related experience or upper vocational training/ post-secondary degree in a discipline relevant for this position with 3 years post-related experience as Network Technician of IP networks and cryptographic materials;

  • Be experienced in providing networking and communications services support to users;

  • Possess detailed knowledge of LAN/WAN communications, router/ switch based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies;

  • Have experience in configuring, connecting and cabling network devices with detailed knowledge of relevant interfaces;

  • Be experienced with the implementation and operation of the IT networking and communications infrastructure and the resources required to plan, develop, deliver and support properly engineered IT services and products;

  • Have the ability to understand, assess and solve technical issues in a troubleshooting environment and under pressure and time constraints;

  • Demonstrate experience in preparing and maintaining documentation of a technical nature (e.g. configuration guides, diagrams, training materials, requests for change);

  • Possess knowledge of Voice and Video over IP technologies with tracking of voice and video end-user devices and required protocols;

  • Have detailed knowledge of Fortigate Firewalls, Cisco Voice and Video systems and their associated guards, sniffer/snort capabilities, certificate servers and PKI environments;

  • Be flexible to work outside regular office hours;

  • Possess level V (Advanced) of the English language.


Desirable (Both Profiles)

The following will be considered an advantage:

  • Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation;

  • Knowledge of NATO and/or national information technology security policies;

  • Experience in the installation, configuration and maintenance of network based systems in accordance with NATO and/or national security regulations;

  • Experience with IP Cryptographic devices (e.g. Thales IP TCE family);

  • Experience in providing networking and communications services support to Military and Coalition Operations;

  • Experience with storage, access, problem reporting and change control of Configuration Items (Cls);

  • Experience with status accounting and auditing, in line with recognized standards, such as the ISO 9000 series, throughout all stages of the Cls' lifecycle;

  • Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers);

  • Certification on IT industry/service provider standards, (e.g. ITIL, eTOM);

  • Knowledge of CISCO CCNA/CCNP;

  • Formal training in call managers and/or in the use and maintenance of cryptographic materials;

  • Working knowledge of email Clients/Web Browsers and/or Web Content Management and/or Chat Services.


MAIN ACCOUNTABILITIES:

Expertise Development (Both profiles)

Support the provision, implementation and operation of network services and systems to BICES nations, NATO and Coalition Operations as well as exercises/trials/events and Risk Reduction Events (RREs). Support the development of change and release rollout and rollback plans, including testing. Support the periodic testing of Disaster Recovery/Business Continuity Plans and report findings with recommendations on improvements for further developments. Assist with the installation, maintenance, upgrades and provision of technical advice to improve overall communications performance of the enterprise. Collect and validate the performance metrics of BGX systems and services, in order to optimise performance. Collect, analyse and forward proposals for required service and technical underpinning support contracts. Stay abreast of technological developments relevant to the area of work.

Information Management (Both profiles)

Participate in auditing, accounting and verification processes. Ensure the technical and service-oriented documentation pertaining to BGX systems, interconnections, networking topologies and supporting cable plant etc. is prepared, properly stored and kept up-to date. Prepare Requests for Change (RFCs). Prepare, review and test Standard Operating Procedures (SOPs) for networking and cryptographic troubleshooting, ensuring accuracy and standardization of implemented procedures. Maintain, update and modify network related system management and monitoring services, and act as a conduit of technical information between PEM or OSS and other BGX network specialists.

Information Management – continued (Profile A)

Support the Configuration Management process by providing inputs for the Configuration Management Database (CMDB).

Planning and Execution (Both profiles)

Support the installation, integration, programming, operations and maintenance of BGX network services, with regard to networking, IP management, overseeing crypto equipment, modems, Packet Transfer Component (PTC) routers, switches and IP related equipment components. This includes security boundary devices such as firewalls, sniffers and snorting. Execute preventive maintenance plans for all related networks and cryptographic components. Maintain BGX services at the Alternate BICES Operations Centre. Manage BGX network applications within the BICES exercise network/services environments. Resolve BICES network and communications incidents and customer requests. Implement the event and problem management processes for BGX services. Support upgrades, changes and modifications of BICES networking and communications services through capacity management studies, such as system utilizations, limitations of operational devices as they reach limitation thresholds and lifecycle effectiveness.

Planning and Execution – continued (Profile A)

Cooperate with the Service Desk operators, communications technicians, information assurance personnel, and other divisions, to provide timely 2nd level support for the network, communication and security boundary devices. Cooperate with the BGX Systems Engineers to provide 3rd level support.

Planning and Execution – continued (Profile B)

Cooperate with the Service Desk operators, communications technicians, security accreditation personnel, and other divisions, to provide timely support for the network, communication and security boundary devices. Cooperate with other BGX Network/Communication Technicians and Network Engineers to provide additional support

Stakeholder Management (Both profiles)

Promote and maintain professional relations with relevant military and civilian officials and industry experts, within nations and NATO, as required. Perform any other duty as required.

INTERRELATIONSHIPS (PROFILE A):

The incumbent reports to the Head, Maintenance and Implementation Branch. S/He maintains contacts with systems and application counterparts from both internal and external stakeholders and liaises with commercial organizations for the purpose of service enhancement or maintenance.

INTERRELATIONSHIPS (PROFILE B):

The incumbent reports to the BNOSC Lead within the Network Operations Support Branch and performs her/his duties according to the guidance provided by her/his Deputy. S/he maintains contacts with network and communication counterparts from both internal and external stakeholders. S/He liaises with commercial organizations for the purpose of service enhancement or maintenance.

(Both profiles)

  • Direct reports: N/A;

  • Indirect reports: N/A.


COMPETENCIES (BOTH PROFILES):

The incumbent must demonstrate:

  • Achievement: Works to meet standards;

  • Analytical Thinking: Breaks down problems;

  • Customer Service Orientation: Takes personal responsibility for correcting problems;

  • Flexibility: Acts with flexibility;

  • Initiative: Is decisive in a time-sensitive situation;

  • Organizational Commitment: Supports the Organization;

  • Self-Control: Responds calmly;

  • Teamwork: Cooperates.


CONTRACT (BOTH PROFILES):

Contract to be offered to the successful applicant(s): Definite Duration contract of three years with the possibility of extension.

Contract clause applicable

The posts are limited duration project posts. Extension of the original definite duration of three years is subject to funding and project requirement. The first 6 months of the contract will be considered as probationary period.

If the successful candidate is seconded from the national administration of one of NATO's member States, a two-year definite duration contract will be offered, which may be extended, subject also to the agreement of the national authority concerned.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

Note

Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts.

RECRUITMENT PROCESS (BOTH PROFILES):

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

  • For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager);

  • For all other applications: www.nato.int/recruitment.


Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.

More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm). Please note that the BICES Group Executive is not a NATO HQ International Staff (IS) subordinated body and some of the policies applicable to IS members might differ.
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