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Medical Customer Success Manager

  • Materialise
Leuven, Belgium
Full-time
Published:
  • Materialise
Leuven, Belgium
Full-time
Published:

Materialise is on the lookout for a Customer Success Manager to join our medical sales team. In this role, you'll be the go-to person for customers from hospitals and academia, making sure they get the most out of Materialise medical software and are pleased with our partnership. You'll guide them from the get-go through the whole customer journey.

WHAT YOU WILL DO:

  • Lead new medical customers through the onboarding process for a smooth and successful implementation of Materialise medical software;

  • Develop and maintain strong, long-term relationships with key stakeholders in medical organizations;

  • Serve as the primary point of contact, addressing any issues or concerns promptly and effectively;

  • Proactively reach out to customers to ensure satisfaction and help them achieve their medical objectives;

  • Conduct regular check-ins and business reviews to discuss progress, gather feedback, and identify opportunities for further value;

  • Work closely with your direct sales team, inside sales, product, and marketing to ensure a seamless customer experience;

  • Communicate customer feedback and insights to internal teams to drive product improvements and innovation;

  • Help medical customers identify and realize the value of Materialise software in their specific context;

  • Identify opportunities for upselling and cross-selling additional products or services that benefit the customer.


YOUR PROFILE:

  • Bachelor’s degree in business, marketing, communications, or a related field; medical-related education is a plus;

  • Proven experience in a customer-facing role, such as customer success, account management, or sales, preferably in the medical software industry;

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with medical professionals and internal teams;

  • Strong problem-solving skills and strategic thinking;

  • Ability to manage multiple priorities and tasks simultaneously;

  • Proficient in CRM software and other relevant tools;

  • Customer-centric mindset with a passion for helping medical customers succeed;

  • Willingness to travel (15 – 20% of time) within the assigned region.

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