We are looking for a bright Junior CRM Administrator to join our People & Business Organization team based in Louvain-la-Neuve.

WHO WE ARE:

 N-SIDE is a world leader in increasing the efficiency of life sciences and energy industries by providing software and services that optimize the use of natural resources, facilitating the transition to a more sustainable world.

To achieve this, N-SIDE leverages its deep industry knowledge, technical expertise, and understanding of applied mathematics to help global pharmaceutical and energy companies anticipate, adapt, and optimize their decisions.

In the life sciences industry, N-SIDE reduces waste in clinical trials, leading to more efficient, faster, and more sustainable clinical trials.

In the energy industry, N-SIDE helps electricity market and grid operators in enabling a safer and faster transition toward renewable sources.

As a Junior CRM Administrator, you will be responsible for managing the CRM end-to-end (user maintenance, change requests, data quality, …).

WHAT YOU WILL DO:

Business continuity & Salesforce improvement

• Pursue customization and development of N-SIDE CRM (Salesforce) to increase benefits and usability in order to improve customer knowledge and customer experience;


• Operate Salesforce technical improvements: field creation, workflow, user/profile management, layout optimization, and validation rules optimization. For complex requests, be the SPOC with external CRM consultants to ensure a good follow up;


• Support the CRM Team by processing CRM help desk requests - bugs & suggestions of improvement;


• Nurture the CRM knowledge base for users and admins with detailed users documentation, training materials/ FAQ, tips & tricks.

Data visualization enhancement & analysis

• Be the key point of contact for creating CRM reports & dashboards requests in order to give the right data to the right team/person;


• Build Salesforce reports and dashboards to monitor marketing, sales and customer success teams' activities;


• Support the business growth of N-SIDE by developing, maintaining and updating reports & dashboards to visualizing SaaS key metrics.

Data quality

• Monitor and improve the CRM Data Quality thanks to both technical and strategic approaches (dashboards up to date and accessible, hierarchical responsibility among teams with clear processes, data quality KPIs and metrics, automation…). This is in collaboration with the different department;


• Empower users to data-quality best practices.

ABOUT YOU:

• You hold a bachelor or master degree in IT/Management/Marketing or a related field, with maximum 2 years of working experience;


• Technical knowledge on CRM Software (Salesforce, Odoo, SAP…) is a plus;


• You like to work with data and you like to make data-driven decisions. You are eager to deep dive into technical or data-related topics;


• You are a team player and eager to learn and collaborate with different partners, you have good communication skills and you can drive changes in users mind;


• You demonstrate the ability to prioritize, meet deadlines and manage changing priorities;


• You are proactive, eager to bring new ideas and leverage your expertise in each project;


• You are detailed, organized and result-oriented;


• You have an excellent written and oral communication in English.

Travel: 0%

Start date: January 2025

OUR OFFER:

At N-SIDE, we develop leaders. What’s important for us is that you grow and learn, because we care about you, which is N-SIDE’s hallmark. You will be part of a fun and flexible work environment in which creativity, freedom and initiative are rewarded.

You will join a diverse team of over 200 passionate engineers, computer scientists, and business experts from 30+ different nationalities, with 25% holding PhDs. Together, we are committed to making a meaningful impact toward a more sustainable future.

N-SIDE offers a great compensation package, which includes a company car and full range of benefits which can be personalised thanks to our Flex Income Plan.

At N-SIDE we value diversity. All candidates will be treated equally without regard to race, color, religion, sex, age, sexual orientation, citizenship, disability, gender identity, marital or family status, veteran status or any other legally protected basis, in accordance with applicable law. N-SIDE will not tolerate discrimination or harassment based on any of these characteristics.

We are headquartered in Belgium with offices in the USA and Japan. The company is certified B Corporation, Best Managed Company by Deloitte Belgium, ISO 14001 and ISO 27001.

We are looking forward to receiving your application!

We are committed to respecting your privacy and protecting your personal data, including any information which allows us to identify you as an individual person. N-SIDE uses the applicant’s personal data in a fair and lawful manner. N-SIDE collects and processes personal data in accordance with the privacy statement available in the privacy policy. Personal information (applicant data) submitted by an applicant will only be used by N-SIDE to ensure an effective recruitment process and will be used for recruitment purposes only.