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IT Support Manager

  • Uni Systems
Brussels, Belgium
Full-time
Published:
  • Uni Systems
Brussels, Belgium
Full-time
Published:

DESCRIPTION:

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a IT Support Manager to join our UniQue team in Brussels!

WHAT WILL YOU BE BRINGING TO THE TEAM:

  • Organisation, implementation and maintenance of IS support;

  • Coordination of support teams;

  • IS Service management;

  • Coordination with the project teams;

  • Coordination of wiki sites, collaborative sites or social networks;

  • Follow-up of service quality;

  • Management and follow-up of user requests;

  • Guidance regarding the use of information systems;

  • Management of incidents related to information systems, organisation of the reporting;

  • Conception and organisation of user documentation for information systems;

  • Conception and management of IS and ICT trainings;

  • Participation in user, service and project meetings;

  • Elaboration and implementation of relevant support processes.


REQUIREMENTS:

What do you need to succeed in this position?

  • Have a minimum a Bachelor's degree;

  • Have at least 7 years of professional experience in IT sector;

  • Possess a ITIL certification;

  • Knowledge in end user assistance or support of information systems;

  • Knowledge of wiki, collaborative sites and social networks;

  • Good reporting skills;

  • Leadership capability;

  • Able to cope with the needs of multi-language site deployment;

  • Interest in testing activities is considered and advantage;

  • Proficiency in English at B1/B2 level.


At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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