Our company is quite a fascinating environment to work in, especially if you want to move forward. In fact, there are plenty of opportunities to seize for those who challenge the obvious and who want to make a difference. Degroof Petercam is a unique blend in many ways: we have different métiers under one roof. We have Belgian roots and we operate internationally. We’re independent and we have decision power. On top of that, we’re continuously in motion to deliver our clients the best possible services. You’ll be part of a company of experts who aim for nothing less than excellence. Our expertise is based on highly skilled & talented people who are passionate about what they do. At Degroof Petercam, you can do what you love, put your skills into practice and develop your talent. We value proximity, which allows you to collaborate closely with your team and to reap the rewards of your work.

CONTEXT:

The Client Service Office is a client facing, front-to-back, and first line of defense organisation.

The Client Service Officers work in tandem with the Private Bankers and ensure optimal operational service to the client - from the prospecting phase to day-to-day banking operations and final account closure.

In consultation with the CSO project team, you give support in the various tracks of the project and the related documentation (processes, procedures and working instructions within the CSO community).

The ideal candidate will be available as soon as possible for a duration of 3 to 6 months.

YOUR POSITION:

• Supporting process documentation and interaction with the other business lines OPS, CRO, ... and commercial teams;


• Ensuring the harmonisation of these procedures and supporting CSOs in the implementation of new working methods; ensuring that processes are properly defined and applied;


• Helping to set up training programs as part of CSO implementation and further development;


• Supporting changes in processes and projects that transform the Private Banking business and improve client service and operational quality;


• Promoting digital adoption.

YOUR PROFILE:

• You are currently pursuing a Bachelors or a Masters degree in Finance, Economy, Administration or any related field;


• You have a proactive and pragmatic mindset;


• You have strong analytical skills;


• You are able to communicate effectively (top down and bottom up);


• You are a native Dutch or French speaker with excellent understanding of English.

OUR OFFER:

Our company offers a stimulating environment for those who want to be challenged intellectually. You’ll be stretched, because we count on you to share our ambitions and to come up with solutions for complex matters. The impact of our work goes beyond profit. Looking at our business from a broader perspective, we influence our entrepreneurial networks to invest in the economy and, ultimately, in society as a whole. In other words, working at Degroof Petercam also means contributing to economic development, today and for generations to come.