ABOUT ENTSO-E;

ENTSO-E represents 39 electricity transmission system operators in 35 European countries. The work of the association is coordinated by a Secretariat based in Brussels. To support its ICT activities, ENTSO-E Secretariat is offering an internship in our ICT team.

OUR OFFER:

You will be offered the opportunity to:

• Gain valuable IT experience;


• Gain hands-on experience within a team of experts in a European context;


• Build and expand your professional network;


• Be part of a multicultural and dynamic environment.

A monthly amount up to €700 is foreseen as reimbursement for commuting and living costs.

KEY OBJECTIVES THE INTERNSHIP WILL FOCUS ON:

With the supervision of a manager:

• Provide technical support for ENTSO-E internal users;


• Resolve 1st Line technical issues over Zendesk ticketing, via live chat, or on-site in a friendly and professional manner;


• Escalade to Level 2 or Level 3 experts if necessary and make the follow up with the customer;


• Maintain and develop your own knowledge and skills to assist with first time fault resolution;


• Identify and escalate repeated issues or service risks into service management teams;


• Help with IT onboarding and outboarding process when required;


• Follow asset management process and update inventory when needed.

REQUIREMENTS:

• Be a current full-time student (IT field);


• Be available on a full-time basis for a minimum of 6 months, ideally 1 year;


• Be eligible to travel and stay in Belgium for the duration of the internship;


• Set up an internship agreement between the university and ENTSO-E;


• Provide proof of health insurance coverage by university;


• Be a fluent communicator in English;


• PowerPoint knowledge is desirable;


• Enjoy collaborating in an international environment;


• Reactive and well organised. We are looking for someone who has a problem-solving approach with ICT diagnostic, and troubleshooting skills;


• Nice to have, not mandatory:
  
  
  
  1. Basic knowledge of hardware: notebooks, and peripherals;
  
  
  2. Basic knowledge of Microsoft 365 Cloud solution – Active Directory - Azure and MS Exchange, Windows 10/11 OS as well as iOS and Android;
  
  
  3. Basic knowledge in PowerShell command and networking (Wi-Fi, LAN).
  
  
  
  

APPLICATION PROCESS:

Should you be interested in developing your hands-on knowledge of ICT in a multicultural environment, please submit your complete application consisting of a motivational letter and curriculum vitae on the ENTSO-E career website.