- ENTSO-E
- Bruxelles, Belgium (Remote)
- Internship/Traineeship
Internship for internal IT services
- ENTSO-E
Bruxelles, Belgium
Internship/Traineeship
Published:
- ENTSO-E
Bruxelles, Belgium
Internship/Traineeship
Published:
ABOUT ENTSO-E:
ENTSO-E represents 40 electricity transmission system operators in 36 European countries. The work of the association is coordinated by a Secretariat based in Brussels. To support its ICT activities, ENTSO-E Secretariat is offering an internship in our ICT team.
OUR OFFER:
You will be offered the opportunity to:
A monthly amount up to €700 is foreseen as reimbursement for commuting and living costs.
KEY OBJECTIVES THE INTERNSHIP WILL FOCUS ON:
With the supervision of a manager:
REQUIREMENTS:
APPLICATION PROCESS:
Should you be interested in developing your hands-on knowledge of ICT in a multicultural environment, please submit your complete application consisting of a motivational letter and curriculum vitae on the ENTSO-E career website.
ENTSO-E represents 40 electricity transmission system operators in 36 European countries. The work of the association is coordinated by a Secretariat based in Brussels. To support its ICT activities, ENTSO-E Secretariat is offering an internship in our ICT team.
OUR OFFER:
You will be offered the opportunity to:
- Gain valuable IT experience;
- Gain hands-on experience within a team of experts in a European context;
- Build and expand your professional network;
- Be part of a multicultural and dynamic environment.
A monthly amount up to €700 is foreseen as reimbursement for commuting and living costs.
KEY OBJECTIVES THE INTERNSHIP WILL FOCUS ON:
With the supervision of a manager:
- Provide technical support for ENTSO-E internal users;
- Resolve 1st Line technical issues over Zendesk ticketing, via live chat, or on-site in a friendly and professional manner;
- Escalade to Level 2 or Level 3 experts if necessary and make the follow up with the customer;
- Maintain and develop your own knowledge and skills to assist with first time fault resolution;
- Identify and escalate repeated issues or service risks into service management teams;
- Help with IT onboarding and outboarding process when required;
- Follow asset management process and update inventory when needed.
REQUIREMENTS:
- Be a current full-time student (IT field);
- Be available on a full-time basis for a minimum of 6 months, ideally 1 year;
- Be eligible to travel and stay in Belgium for the duration of the internship;
- Set up an internship agreement between the university and ENTSO-E;
- Provide proof of health insurance coverage by university;
- Be a fluent communicator in English;
- PowerPoint knowledge is desirable;
- Enjoy collaborating in an international environment;
- Reactive and well organised. We are looking for someone who has a problem-solving approach with ICT diagnostic, and troubleshooting skills;
- Nice to have, not mandatory:
- Basic knowledge of hardware: notebooks, and peripherals;
- Basic knowledge of Microsoft 365 Cloud solution – Active Directory - Azure and MS Exchange, Windows 10/11 OS as well as iOS and Android;
- Basic knowledge in PowerShell command and networking (Wi-Fi, LAN).
APPLICATION PROCESS:
Should you be interested in developing your hands-on knowledge of ICT in a multicultural environment, please submit your complete application consisting of a motivational letter and curriculum vitae on the ENTSO-E career website.
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