JOB INTRODUCTION:

In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

We’re looking for a Head of Bidding & Governance , to reinforce the team in our Brussels office.

The Head of Bidding & Governance is the responsible owner for the bidding function and associated governance, working closely with the European SLT and Sector leadership teams to develop, define and execute bidding strategy within UK&E.

This role will drive bidding excellence and lead the team to success against relevant targets and other growth metrics. The function will help to ensure that Serco is recognised as a market-leading service provider, articulating innovative proposals and targeting sustainable, profitable growth. We look forward to meeting you.

MAIN RESPONSIBILITIES:

As Head of Bidding & Governance you will be responsible for:

• Key driver of bidding activities, supporting proactive identification and shaping of new deals to facilitate delivery of strategic scale revenues;


• Maintain an overview of growth budgets, targets and people across Europe, working with Europe and Sector MDs to ensure full understanding of growth activities and allocation of resources/investment;


• Ensure all new starters (including colleagues joining from acquisitions) are thoroughly trained in the SMS, Serco governance processes and protocols;


• Drive enhanced YoY quality of bid proposals and win rates, for the BU and by sector, to agreed targets;


• Work with commercial team to baseline and improve bid cost ROI to agreed targets;


• Constantly challenge bid opportunities and delivery models, including strategic fit/viability, quality levels and cost competitiveness;


• Promote effectiveness throughout the Growth Function as a member of the BD & Bidding leadership team;


• Support efficient, professional bidding across the BU through the implementation and continuous improvement of standardised, agile operating procedures in line with the SMS;


• Work in partnership with BD functions, customers, partners, BLRT/IC members, functional leads and key suppliers to lead opportunities through all Gates at the highest possible standard and secure new business effectively and consistently;


• Ensuring alignment and buy-in between the Growth function and Sectors on strategy, business objectives and ways of working;


• Liaison with Sector operational and SME colleagues (external where relevant) to promote a systematic approach to proposition development.

SUCCESSFUL CANDIDATE:

• Demonstrable experience of leading, managing and coordinating teams in a matrix environment and an ability to attract, retain and motivate talented people;


• Evidence of securing strategic scale new business wins with associated TCV > £250M;


• Confident in managing the full bid process (Gates 0-5) for new and retained business;


• Sound knowledge of public sector tendering and commissioning procedures;


• Experience of implementing and driving change to support a team mindset of continuous improvement, rather than settling for status quo;


• Excellent planning and organisational skills to manage multiple workstreams simultaneously;


• Passion for people and working in high-performing teams;


• Ability to think strategically and balance strategic/short-term priorities and objectives;


• Ability to communicate effectively with a diverse community of stakeholders at all levels of the organisation;


• Flexible and inquisitive approach to changing priorities within a fast-paced, dynamic environment.

ABOUT SERCO GROUP:

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

WHY YOU SHOULD JOIN SERCO:

• Contribute to innovative projects in the public services sector, and making a difference;


• Your contributions are valued and recognized, with opportunities for professional/personal growth;


• Be part of a company passionate about diversity and inclusion;


• Enjoy a friendly and professional environment that respects your work-life balance.

WE ARE DIVERSE AND INCLUSIVE ORGANISATION:

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.

IMPORTANT:

• Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law;


• Please contact the recruitment team if needed.

DATA PROTECTION: