SUMMARY:

The Joint Intelligence and Security Division (JISD), under the leadership of the Assistant Secretary General (ASG) for Intelligence and Security, comprises two principal pillars: Intelligence, headed by the Deputy ASG for Intelligence; and the NATO Office of Security, (NOS) headed by the Deputy ASG for Security (DASG-S) / Director NOS.

The NOS is responsible for the overall coordination of NATO security member Nations, NATO civil and military bodies as well as International Organisations and partner. It is also responsible for the security of the NATO Headquarters (HQ) and its personnel in Brussels and abroad on mission and in satellite offices, and for the protection of the Secretary General. The NOS comprises the Office of the Director, the Security Policy Oversight Branch (SPOB), the Protective Security & Emergency Services Branch (PSESB), the Security Intelligence Branch (SIB) and the Close Protection Unit (CPU).

The PSESB’s mission is to ensure the security and safety of the NATO Headquarters, its people, infrastructure and information. In coordination with the Host Nation, it analyses threats and vulnerabilities, determines risks and acts to minimize them. Its staff work in the following domains: access management; security regulations and infractions; physical security; security awareness and “special events” (high-level meetings at the NATO HQ and abroad). It also provides advice on protective security issues in the NATO satellite offices.

NATO Office of Security uses multiple systems to manage the identities and their access privileges in NATO HQ on a daily basis and also during the high-level events (Ministerial meetings and Summits).

IdAMS is the main identification system used at NATO HQ and is used as self-service for all users to request access to staff and experts coming to NATO HQ to work on a permanent basis or to attend official committees.

The incumbent leads the IDAMS Competency Center (IDAMS CC) and provides guidance and oversight over user aspects of design, development, implementation and operation of IdAMS and of the other different identity and access management solutions. They study and analyse current and emerging threats and vulnerabilities related to access management and subsequently determine and manage the risk, and formulate proposals to address and mitigate current and emerging risks and vulnerabilities.

Under the direction of the NATO HQ Security Officer, the IDAMS CC functions as the NATO HQ central office for the administration of IdAMS and of the other identity and access management solutions. The incumbent will also represent NATO HQ Security Officer (HQ SO) in cross-functional teams, management boards and contractual negotiations.

QUALIFICATIONS AND EXPERIENCE

Essential

The incumbent must:

• Possess a university degree or equivalent certification ideally in fields of information technology, project management, systems engineering or other relevant field;


• Have demonstrated experience of at least 3 years in the field of identity and access management systems, more specifically for large and complex buildings and sites;


• Have managerial experience in leading small teams;


• Possess substantial knowledge and understanding of physical and electronic security systems;


• Possess proven experience in database management and be conversant with technical plans and document filing methodology;


• Combine strong analytical skills with the ability to prepare clear, precise and concise technical assessments and surveys as well as producing technical security reports;


• Demonstrate drive for teamwork and good interpersonal communication skills;


• Have the flexibility to work and travel outside of normal working hours in response to crises and urgent requirements;


• Possess the following minimum levels in the official languages of NATO (English/French): V (“Advanced”) in one and III (“Intermediate”) in the other;

Desirable

The following would be considered an advantage:

• More than 3 years of experience working with Automated Access Control Systems (AACS);


• More than 3 years of experience working on managing credentials for high level events;


• A good knowledge of NATO security policies and procedures and especially those related to protection of personal data, security zoning and access privileges of different categories based on the zoning;


• Experience working effectively in a multi-national, multi-cultural organisation;


• Experience as project manager for the implementation of ICT projects;


• Knowledge of public procurement principles and procedures;


• Experience in the implementation or management of self-service solutions and/or data and access privilege management.

MAIN ACCOUNTABILITIES:

Expertise Development

Drive improvements in IDAMS processes and standards. Together with HQSO, the NATO Pass Office and the IT developers, ensure that the IDAMS components are operational and well understood across the NATO HQ. Organise and manage the requirements management process and control the requirements baseline. Organise and lead the user community in the implementation of new systems or system upgrades. Lead and coordinate the review of deliverables and operational testing processes. Ensure the accurate translation of business requirements into system functional and non-functional requirements. Contribute to, and coordinate as appropriate, initiatives aimed at transformation of processes and tools in the NATO identification and access management domain.

Information Management

Support implementation projects, typically involving the development and implementation of business processes to meet IDAMS’ identified business needs, acquiring and utilising the necessary resources and skills within agreed parameters of cost, timescales, and quality. Manage issues relating to the integration of systems in the day-to-day work habits of NATO HQ stakeholders. Assist in evaluating IDAMS progress and contribute to issue resolution processes, taking corrective action as necessary and providing regular reporting to key stakeholders and the HQSO.

Knowledge Management

Analyse and document all or part of identity and access management systems in terms of business functions and processes based on the requirement from the NATO Office of Security and individual users. Define and document requirements for improving any aspect of the processes, systems and quantification of potential business and/or user benefits. Lead and control the development of user manuals, training materials, and standard operating procedures. Implement and manage a suitable training program that properly weighs training needs and available resources.

People Management

Guide and oversee the work of the IDAMS CC team. Lead and manage the staff to build a well-respected, highly trained and motivated team. Provide regular feedback on performance. Support HQSO and the management team in implementing sound and inclusive management principles across PSESB. Recommend opportunities to improve staff performance, motivation, development and engagement. Encourage initiative, support creativity and the development and career aspirations of staff.

Communicate on best practices, business processes, and systems-related aspects. Project Management Identify, analyse, design, and use resources efficiently and effectively. Review project performance of own projects as directed. Identify opportunities for improvement.

Respond to changes in requirements in a positive and flexible manner, demonstrating resilience to change and uncertainty. Establish clear plans and timeframes for project implementation. Take responsibility for managing work projects to achieve results. See projects through to completion and identify lessons. Monitor project progress and adjust plans as required. Consider the risks, opportunities and ramifications of issues and longer-term impact of own work and work area. Assist in evaluating the different IDAMS’s projects progress and contribute to issue resolution processes, taking corrective action as necessary and providing regular reporting to key stakeholder and the HQSO.

Stakeholder Management

Develop and maintain relationships with key stakeholders. Interface with the client base, the IDAMS and NATO Pass Office team, the system administrators, and NATO counterparts. Work in close collaboration with the NATO user community and lead and facilitate system requirements management processes. Participate, together with other System Authorities in the life-cycle management of HQSO Identification and Access Management systems. Represent HQSO interests in cross-functional teams, management boards, and contractual negotiations. Perform any other related duty as assigned.

INTERRELATIONSHIPS:

The Head Competency Center for Identity and Access Management (IdAMS) reports directly to the NATO HQ Security Officer. They work closely with the other NATO HQ stakeholders with members of the International Staff as well as members of Delegations, Missions, Military Representations and Agencies located on the NATO HQ compound.

• Direct reports: 1;


• Indirect reports: 0.

COMPETENCIES:

The incumbent must demonstrate:

• Achievement: Works to meet standards;


• Analytical Thinking: Sees basic relationships;


• Clarity and Accuracy: Checks own work;


• Conceptual Thinking: Sees patterns based on life/work experience;


• Customer Service Orientation: Takes personal responsibility for correcting problems;


• Empathy: Reads non-verbal cues and understands meanings;


• Impact and Influence: Takes multiple actions to persuade;


• Initiative: Is decisive in a time-sensitive situation;


• Teamwork: Cooperates.

CONTRACT:

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

Contract clause applicable

In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.

The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of
contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.

Note: Irrespective of previous qualifications and experience, candidates for twingraded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post.

Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts.

USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS:

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

• For NATO civilian staff members only: please apply via the internal recruitment portal (link);


• For all other applications: www.nato.int/recruitment.

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More information about the recruitment process and conditions of employment, can be found at our website.

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pretrained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.

ADDITIONAL INFORMATION:

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability.

NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.