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Global Business Process Manager, Supply Chain Mgmt.

  • Agfa
Mortsel, Belgium
  • Agfa
Mortsel, Belgium

As Global Business Process Manager for Supply Chain Management you are responsible to evaluate, design, execute, measure, monitor and control supply chain business processes relating to the end-to-end value chain, in collaboration with business stakeholders (management and users) and with ICS team to fit them in the systems landscape in a worldwide scope.

You will determine how to fulfil customer requirements and ensure that the end-to-end process delivers on its goals of transformation and business process optimization.

You will report to Head of Process & Technology (GBS).

In this role you also take responsibility as IT Business Partner for Customer Operations.


Business Process Improvement & Support

  • You design processes to fulfill business needs and goals as well as ensure processes are documented and kept up to date;

  • You work closely with the business managers and process owners to identify improvement opportunities, standardization, and simplification of the business processes;

  • You drive the implementation of process changes, to maximize performance, using automation and system capability; you provide training where needed;

  • You Support the organization in “change management”;

  • You ensure constant, reliable measurement of the proper metrics and KPIs to benchmark and optimize performance on an ongoing basis.

Business Requirements Management

  • You capture application related business requirements;

  • You work together with the ICS to translate the business requirements in enhancements or projects requests;

  • You assign priorities to the change requests and projects together with the ICS Business Partners;

  • Safeguard integrity of business requirement in application enhancements and projects;

  • You are the “Technology Watch” for your segment, this means you discover the latest technologies and processes and benchmark these against Agfa.

Project Implementation

  • You act as a “Business Analyst” in the implementation of systems projects, involved in the Blueprint, Realization, Testing, Cutover and Hypercare phases;

  • You take responsibility for the project delivery for Supply Chain together with ICS;

  • You act as bridge between the business requirements and the systems solutions and the SCM processes functionalities and other linked processes;

  • You collaborate with key stakeholders to analyze and document business requirements including business process flows;

  • You are responsible to develop and evaluate business case together with Business Owners for any business requirement;

  • You organize and conduct training sessions for the key users;

  • Lead SC Demand mgmt. function in ongoing S/4 HANA implementation and future rollouts.


As IT Business Partner for Customer Operations

  • Organize ICS-CO SteerCos, providing a view on ongoing & planned initiatives, priorities, risks & dependencies;

  • Translate CO priorities into concrete new demands for ICS;

  • Launch new CO demands for ICS to Atos and follow-up on delivery of CO demands with Atos;

  • Ensure that UAT happens on delivered CO demands and coordinate with the testers;

  • Support the existing routines between ICS and CO.


  • You have a master’s degree in business administration or equivalent through experience;

  • You have knowledge of the modules in SAP (as key user);

  • You can prove a minimum of 3 to 5 years’ experience in business process analysis;

  • You have the capacity to communicate efficiently with IT professionals;

  • Advanced user knowledge of APO and MM/WM modules in SAP is a plus;

  • Knowledge of S/4 HANA;

  • Experience with business processes in the domain of Supply Chain (including Planning processes) is an advantage;

  • Training and communication skills;

  • Capacity to work independently and manage work within a multi-tasking environment.


Agfa is a Belgian company with an innovative mindset, headquartered in Mortsel.  We offer high-tech solutions that contribute to a sustainable future.  At Agfa, you can expect an interesting career in an international and dynamic environment, with the opportunity to work with talented and dedicated people.
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