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Data & Business Consultant

  • Telenet Group Holding
Mechelen, Belgium
  • Telenet Group Holding
Mechelen, Belgium

Within the Customer Operations Steering Tribe (part of the larger Customer Operations Circle), we are looking for an ambitious data expert that feeds full-time one of our Operations Tribes with data and becomes a part of our Customer Operations Data Steering Team. There we will use data to support, challenge and inspire our Telenet, BASE & back-office customer operations colleagues with clear data-driven recommendations, actionable insights, and efficient self-service dashboards. An ideal candidate would act as a true sparring partner, challenger, and sound board for our (Senior) Leadership counterparty and be comfortable in regular interactions with our companies Leadership Team.


Key overall responsibility is to provide our Customer Operations Leadership with a sense of calm, clarity, and predictability by actively seeking to understand the plans and ambitions of internal and external stakeholders that significantly impact our operations. Our second mission is to promote transparency and understanding of the Customer Operations throughout the organization by providing clear and accessible information that enables leadership stakeholders to comprehend the bigger pictures. The role holder will be required to keep a close eye on the most important metrics of the Tribe by using data and ensure that there is strong alignment across stakeholders on key tracks of our most important (business) plans for this Tribe.

To complete this amazing team of 8 people, we are looking for a senior data-driven specialist for one of our Operations Tribes

  • Prepare, drive, lead and present a monthly Steering Meeting towards our Operations’ (Senior) Leadership incl. Tribe Leads, Senior VP Operations;

  • Analyze high level trends and be able to translate insights in a structured number of key recommendations and discussion items;

  • Present your key data driven insights in a crisp, compelling and convincing manner to the Operations’ Leadership;

  • Collaborate and support the leadership on a daily basis with key data-driven insights and facts that ensure they are doing the right things;

  • Understand the high-level budget drivers to understand the business and support in creating realistic budget scenarios;

  • Maintain a limited set of created structural reports and dashboards and perform data checks;

  • Ensure existing dashboards land within your business unit in collaboration with a full-time Reporting specialist within the team.


  • Master’s degree in a quantitative field (Business Engineering, Applied Economics, Computer Sciences, Information Management…) or equivalent by experience;

  • Looking for professionals and more experienced (+5-10 years) experts with experience in Telecom, Entertainment or similar industries is a plus. Experience in (data-driven) management consulting is a big plus;

  • Experience with at least 1 reporting tool is a plus;

  • Strong acumen in quantitative analytics and structured problem solving that goes well in hand with a strategic mindset and eagerness to contribute to the challenges of our business counterparties;

  • Strong business skills and - understanding;

  • Results-driven: able to make decisions, use independent judgment and establish priorities and work effectively on multiple items at the same time;

  • Excellent written and verbal communication skills to influence decision makers;

  • Collaborative with diverse teams and contributing positively to a cooperative work atmosphere;

  • Fluent in English and in Dutch/French.


  • You will be joining a company that invests fully in you and adapts your work environment optimally to what you need. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray?

  • You will have every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but also give you the chance to press the pause button after a while or take a completely different path;

  • A varied job in which you achieve tangible results and make your mark;

  • A competitive gross monthly salary that we complement with numerous benefits (ex. Homeworking policy, specific benefits such as meal vouchers, hospitalization insurance, telephone subscription, discounts on Telenet products, smartphone, company car, etc.);

  • The fine company of colleagues who are as passionate as you are.

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