Get the latest news from the job market, Sign up for our newsletter!

Customer Quality Specialist

  • Cummins
Oevel, Belgium
  • Cummins
Oevel, Belgium


At our Oevel site in Belgium, Cummins is developing innovative Electrolyzer technologies that can generate hydrogen for various applications with zero emissions - contributing to a safe and healthy environment for future generations.

We are currently looking for a Customer Quality Specialist to join the team. The role will report to the Customer Quality Manager.


  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues;

  • Develops understanding of customer expectations and requirements for quality;

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives;

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related;

  • Uses Customer Centric metrics to prioritize customer quality issues;

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally;

  • Contributes to process improvement efforts and may lead portions of workflows or processes;

  • Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard;

  • Availability for regular business trips (up to 30% of working time).


  • Bachelors degree or equivalent experience required. Certified Green Belt preferred (Can be General, PPS, or 6S stats);

  • Intermediate level of experience in a similar role is required;

  • Customer focus experience and Customer Technical Problem Solving skills are mandatory for the role;

  • Experience with Audits is preferred;

  • Strong teamwork and networking skills;

  • Excellent problem-solving and analytical skills, with a keen attention to detail;

  • Exceptional communication skills: adept at developing and delivering multi-mode communications tailored to different audiences;

  • Self-motivated, takes ownership, and capable of starting new processes from scratch;

  • Experience in working with continuous process improvement;

  • Flexible and open to change;

  • Fluent in English, both written and verbal.


  • We will welcome you in a warm environment and open work atmosphere;

  • Hybrid way of working (Flexible work hours and the possibility to work from remote);

  • Attractive salary package with extra-legal benefits;

  • 32 vacation days;

  • Variable compensation based on organizational goals.

Join Cummins and be a part of a team driving innovation and sustainability in Electrolyzer technologies. Contribute to a greener future and make a lasting impact on global energy solutions.
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password