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Customer Quality Specialist

  • Cummins
Oevel, Belgium
Full-time
Published:
  • Cummins
Oevel, Belgium
Full-time
Published:

DESCRIPTION:

At our Oevel site in Belgium, Cummins is developing innovative Electrolyzer technologies that can generate hydrogen for various applications with zero emissions - contributing to a safe and healthy environment for future generations.

We are currently looking for a Customer Quality Specialist to join the team. The role will report to the Customer Quality Manager.

YOUR TASKS:

  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues;

  • Develops understanding of customer expectations and requirements for quality;

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives;

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related;

  • Uses Customer Centric metrics to prioritize customer quality issues;

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally;

  • Contributes to process improvement efforts and may lead portions of workflows or processes;

  • Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard;

  • Availability for regular business trips (up to 30% of working time).


YOUR PROFILE:

  • Bachelors degree or equivalent experience required. Certified Green Belt preferred (Can be General, PPS, or 6S stats);

  • Intermediate level of experience in a similar role is required;

  • Customer focus experience and Customer Technical Problem Solving skills are mandatory for the role;

  • Experience with Audits is preferred;

  • Strong teamwork and networking skills;

  • Excellent problem-solving and analytical skills, with a keen attention to detail;

  • Exceptional communication skills: adept at developing and delivering multi-mode communications tailored to different audiences;

  • Self-motivated, takes ownership, and capable of starting new processes from scratch;

  • Experience in working with continuous process improvement;

  • Flexible and open to change;

  • Fluent in English, both written and verbal.


WHAT WE OFFER:

  • We will welcome you in a warm environment and open work atmosphere;

  • Hybrid way of working (Flexible work hours and the possibility to work from remote);

  • Attractive salary package with extra-legal benefits;

  • 32 vacation days;

  • Variable compensation based on organizational goals.


Join Cummins and be a part of a team driving innovation and sustainability in Electrolyzer technologies. Contribute to a greener future and make a lasting impact on global energy solutions.
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