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Culture & Comms Coordinator

Shape, Mons, Belgium
Application Deadline: May 27, 2024
Shape, Mons, Belgium
Application Deadline: May 27, 2024


Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360- degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports Supreme Allied Commander of Europe (SACEUR) in fulfilling his terms of reference, as directed by the North Atlantic Council.

The Command Group (CG) provides and sustains strategic level command and control capabilities to support SACEUR in exercising his command functions.

The Office of the Chief of Staff (OCOS) provides full spectrum support to Chief of Staff (COS)/Vice-COS in fulfilling their duties.

The Office of Organisational Advisory and Change Management (OACM), as an integral part of the Office of the Chief of Staff (OCOS), provides: a holistic, cross-functional, objective analysis and advisory capacity.

SHAPE has formed a provisional project management team (PMT) to fully implement its transition to a strategic warfighting headquarters (SWHQ) through different Lines of Effort (LOEs) and Working Groups (WGs). This post provides a dedicated culture and communications coordinator to support the SWHQ PMT to fulfil its implementation of SWHQ remit under compressed, high-priority deadlines.


The incumbent's duties are:

  • Develops annual SWHQ organizational culture strategy to be reviewed and approved by SHAPE Chief of Staff (COS);

  • Develops annual SWHQ communication strategy to be reviewed and approved by SHAPE Chief of Staff (COS);

  • Develops and maintain the plan for project activities;

  • Produces written project D&G, as it relates to organizational culture and PMT communications, as ordered by the Branch Head;

  • Acting as liaison to STRATCOM J10 and SHAPE Public Affairs Office (PAO) for messaging to internal and external stakeholders;

  • Monitors, follows and, where necessary, exploits related external activities;

  • Act as SWHQ PAO where able (i.e. interviews, informational campaigns, briefings to external stakeholders);

  • Develop, implement, analyze and provide reports on organizational culture surveys of SHAPE workforce to CG as directed;

  • Maintain version control of messaging and program coordination materials within Enterprise Document Management System (EDMS);

  • Provides information or briefs on the SWHQ as directed.


  • The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract;

  • The incumbent may be required to perform like duties elsewhere within the organisation as directed;

  • The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and without NATO boundaries up to 180 days. The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.



  • Minimum 2 years of experience in a broad military background including previous major staff experience in a joint or combined staff in a large HQ, Joint Command, NATO HQ or MOD;

  • Wide experience in office communication and information systems;

  • High level of organizational, coordination, and communication skills;

  • Previous involvement in organizational culture change;

  • Experience working in a multinational environment.


  • University Degree in accounting, finance, management, business administration, public administration or related discipline and 2 years post related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience.


  • English - SLP 3333 (Listening, Speaking, Reading and Writing);


Professional Experience

  • Previous experience in management of complex projects in international, multicultural environments;

  • Minimum 5 years’ experience in change management within an international organization;

  • Experience working directly with senior leadership;

  • Experience working within diverse cross-functional teams;

  • Experience in multi-variate statistical analysis;

  • Experience in organizational psychology or related field;

  • Experience in survey design and administration.


  • English – SLP 3434 (Listening, Speaking, Reading and Writing).


  • Personal Attributes: High effective communications skills, integrating cultural awareness, able to adapt to different level of audiences, including senior management level and representatives from Nations and NATO International
    Staff. Executive level organizational skills, able to translate organizational strategies into executable plans and leading through their implementation. Supportive leadership style, able to eliciting accountability across the staff and facilitating contribution and coordination;

  • Ordered mind with the vision to see the path to completion, modifying approach to deal with unexpected challenges. Influencing skills outside of a chain of command. Adaptability and determination resolve to deliver on projects and designated tasks. Travel will likely be required with this post. The incumbent is required to have excellent language skills and briefing skills;

  • As a key project manager, incumbent have managerial responsibilities, this position supports NATO 2030 objectives and change management in the HQ to enable delivery of COS SHAPE Directives, interface with Directorate Development Teams, support implementation of SHAPE SWH initiatives, build continuity and expertise in the SHAPE SWHQ Project, and develop SHAPE SHWQ orders, products, and briefings;

  • Professional Contacts: The incumbent liaises with higher, parallel and lower NATO headquarters, NATO agencies and Host Nations for processing and developing operational requirements related to SWHQ. Normally at staff or higher functional level, both within and external to the HQ. Confident, on their own initiative, to give or solicit information in support of the project;

  • Contribution to Objectives: The incumbent will be responsible to analyse, research and provide recommendations on activities that will directly impact the future management, organisation and structure of the SWHQ. Will provide advice on the resource impact of these changes.


Duration of contract

The successful candidate will fill this post as a Project Related NATO International Civilian (PLN) with a three-year definite duration contract within the NATO 2030 Agenda. On expiry of this term the PLN will be deleted or absorbed into the ceiling pending approval or will exceptionally be considered for extension.

The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.

Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.


Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) ( Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.

More information to be found on these links:



Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Appointment is subject to obtaining a NS security clearance and a medical certificate.


  • Only nationals from the 32 NATO member states can apply for vacancies at SHAPE;

  • Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application;

  • Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date;

  • Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.

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