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Cloud Services Manager

  • Information Systems and Technology
Application Deadline: July 1, 2024
  • Information Systems and Technology
Application Deadline: July 1, 2024


The Executive Management (EM) Division, International Staff (IS), has the lead role in the overall management of the NATO Headquarters (HQ) environment. Within EM, the ICTM Directorate provides support and services to the North Atlantic Council (NAC), its Committees, IS staff, and, when required, to Member and Partner Nation Delegations based in the HQ. The Directorate comprises of two pillars: Information Communication Technology (ICT) and Archives, Information and Knowledge Management (AIM).

Within ICTM, the Business Solutions Management (BSM) service oversees and directs the full lifecycle of all NATO HQ IT systems including developing and implementing the comprehensive evolution and transformation of all digital services.
The Application Delivery and Support (ADS) Section, sits in the BSM Service. ADS provides technical management, guidance, advice and resources to applicationrelated projects executed by BSM, as well as technical support for on-premise and in-cloud applications managed by ICTM.

The ADS section coordinates on application management issues with other ICT providers in NATO, including the NATO HQ IT infrastructure services provider (NATO Communications and Information Agency - NCI Agency) internal and external
suppliers). ADS is responsible for support and development of Enterprise Resource Planning (ERP) related applications and commercial off-the-shelf applications processing structured data, a suite of Information and Knowledge Management (IKM) applications as well as other bespoke applications.

Under the direction of the Head ADS, the Cloud Services Manager focuses on the introduction and evolution of cloud computing architectures within the IS. The Cloud Services Manager is responsible for coordinating and supervising internal and external service providers, including NATO and industry partners for the effective delivery and operational performances of cloud services, coordinating the work of software developers hosted in the cloud and for initiating and overseeing migrating existing ICT applications to the cloud. The incumbent deputises for the Head ADS when required.


The incumbent must possess:

  • A university degree or an equivalent level of qualification ideally in the field of ICT, computer science or related field of study;

  • A minimum of 3 years' experience in application and system architecture and integration with practical experience (participation and/or advice) in projects on design and/or implementation of Communications and Information Services;

  • Demonstrate experience in systems and applications management including systems/application implementation, design and/or development for cloud-based applications;

  • Knowledge of the major cloud computing industry players, their technical architectures and their commercial products;

  • Demonstrate significant project management experience;

  • Demonstrate cybersecurity experience in the context of cloud computing;

  • Have expertise in implementing and supporting both Commercial-off-the-shelf (COTS) and custom-developed applications on common ICT platforms, such as Microsoft and Oracle, to provide service to multiple clients;

  • Have experience in implementing quality guidelines, standards and procedures;

  • Have experience in budgeting, procurement, contract management and vendor relationship activities;

  • Have excellent written and verbal communication skills, strong interpersonal/relationship management skills and influencing/negotiation skills;

  • Possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other.


The following are considered an advantage:

  • Cloud computing certification(s) (eg. AWS, Azure or Google Cloud platform);

  • The ability to prepare and deliver convincing presentations, and to present complex information technology issues in simple terms to non-technical audiences in order to facilitate consensus building and decision-making;

  • Strong passion for information technology with a strong commitment to maintain and improve oversight on technology evolution;

  • Experience with cloud computing architectures, and in particular with migrating traditional ICT services to the cloud in security-focused organizations;

  • Experience with large organisations and a good knowledge of their methods of work and practices;

  • Experience in managing service level agreements and measuring of key KPI’s.


Project Management

Lead the transition to cloud services within ICTM by following strategic goals and guidance set by NATO senior ICT governance committees, including the Activity Review Board (ARB) and the Portfolio Governance Board (PGB). Identify main decision-makers and other stakeholders relevant for the project success, participate and contribute to project management boards as required. Maintain control of project and program plans, identify and monitor project implementation risks, provide expertise and leadership in the resolution of exceptions and issues. Establish and maintain a network of relations with key project leaders in the NATO Enterprise, with a specific focus on ICT and Cybersecurity projects.

Policy Development

Contribute to the development of policy, directives and guidance documents in the ICTM areas of responsibility. Provide advice to the Head ADS on cloud computing architecture matters. Develop strategic documents and advice to improve Standard Operating Procedures (SOPs) related to topics such as cloud computing, artificial intelligence, data analytics, mobile devices integration and cybersecurity.

Expertise Development

Support the Head ADS in managing the definition, formalization, implementation and monitoring of the IS and ICTM cloud ambitions and strategy. Provide Cloud Computing advice and guidance to ICTM colleagues and IS Divisions and Independent Offices. Develop point papers and other deliverables in support of the Head ADS. Act as a key reference for the Cloud Computing domain in EM and the IS. Keep abreast with the latest technology developments in his/her area of responsibilities and provide appropriate advice.

Stakeholder Management

Engage and coordinate with all relevant stakeholders, ensuring a broad collaboration during the development of projects, policies, directives, guidance, implementation plans, standards and best practices. Closely coordinate with staff working on the Cloud Computing initiatives and issues across NATO Headquarters. Engage with industry and academia in the post’s domain of expertise, as required. Develop close cooperation and working relationships with stakeholders, including the Office of the Chief Information Officer (OCIO), the NATO Office of Security (NOS), the NATO Digital Staff (NDS) and the NATO Communication and Information Agency (NCIA).

Knowledge Management

Assess the Cloud Architecture and Computing programs in place in NATO nations, NATO civil and military bodies, and non-NATO nations / international organizations, in order to provide support and recommendations, becoming a point of reference for the EM and IS cloud strategy and ambitions. Draft background briefs, progress reports, prepare presentations and other information items for ICTM management.

Planning and Execution

Lead and coordinate the work of internal and external service providers related to the development and management of business applications in the cloud. Work with ICTM ADS Team leads and Project Managers to ensure scheduled migration changes take place with little or no impact to the business. Execute/enforce controls for business continuity testing.

Financial Management

Plan, manage and execute the budget for cloud services related activities, including, contracts, licenses and consultants. Initiate, manage and lead procurement activities through the NATO procurement processes.


The incumbent reports to the Head, ADS. S/he works in close cooperation with the ICTM members of staff as well with ICT experts of the various NATO Entities.

  • Direct reports: N/A;

  • Indirect reports: N/A.


The incumbent must demonstrate:

  • Analytical Thinking: Sees multiple relationships;

  • Flexibility: Adapts to unforeseen situations;

  • Impact and Influence: Takes multiple actions to persuade;

  • Initiative: Is decisive in a time-sensitive situation;

  • Organisational Awareness: Understands organisational climate and culture;

  • Teamwork: Cooperates.


Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

Contract clause applicable

In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.

The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.


Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

  • For NATO civilian staff members only: please apply via the internal recruitment portal (link);

  • For all other applications:

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More information about the recruitment process and conditions of employment, can be found at our website.

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pretrained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.


NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
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