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Application Owner and Business Analyst

  • EVS Group
Liège, Belgium
Full-time
Published:
  • EVS Group
Liège, Belgium
Full-time
Published:

SCOPE:

Your mission as a Corporate Digital Transformation Team is to sustain EVS business activities by monitoring business processes, managing corporate applications & data architecture, and contributing to key strategic projects. We are looking for a talented and dynamic functional analyst/ software architect to join the team.Your role will be to sustain the entire life cycle of corporate applications, including design, implementation, continuous improvements, and maintenance/support to keep the solutions aligned with business evolution.

JOB DESCRIPTIONS: 

  • Accountable for the company's transversal business solutions; which includes their appropriate usage;

  • Propose roadmaps that ensure solutions' evolution and adequacy with the technologies;

  • Challenges the business when a new structure and/or organization is needed to ensure higher efficiency in business processes and application usages;

  • Accountable for the solution(s), roadmap, and complete lifecycle for which they are owners;

  • Ensure intake of internal client inquiries and categorize them to apply the most appropriate process (service requests, incident or problem requests, change requests, or completely new service requests or projects);

  • Propose the most appropriate solution to business requests;

  • Improve existing applications;

  • Develops a new dedicated solution;

  • Adopt an SW solution available on the market;

  • Combination of the above solutions;

  • Identify product/solution opportunities and develop a business case that evaluates those opportunities;

  • When requested, prepare, configure and maintain solution(s) to sustain demo, training and support needs;

  • Support of the applications for which they are owners;

  • Ensure investigation, diagnosis, resolution, and hand-over or, if necessary, escalate the issue to another;

  • Follow up on SLA, issues, and risks in customer service; define solutions and/or temporary workarounds;

  • Create and maintain technical documentation in appropriate systems, as well as ensure periodic service-level reporting.


PROFILE:

  • Bachelor’s degree in Computer Engineering or related Technology/Business-Oriented degree;

  • 3+ years of experience as a Business Analyst.


The following experiences or knowledge are not mandatory and will be considered an asset

  • Working cross-functionally with various technical and business teams;

  • Previous involvement in complex IT projects Management (ERP implementation, CRM, ...);

  • Working in a hybrid environment (Agile/Waterfall);

  • The conception of data models/database schema;

  • UML diagrams and BPMN annotations;

  • Microservice architecture and API.


Technical skills

  • Knowledge of the Microsoft environment - Dynamics 365 and more specifically Customer Engagement (CE), BI (SQL Server, SSIS, SSAS, SSRS, Power BI), ETL, Azure data factory, Power automate, and Power Apps - is a significant asset.

  • Background in Front-End (HTML/CSS/JS, ECMAScript 6, jQuery, React, Angular, Bootstrap, …) is plus;

  • Knowledge of O365, Atlassian JIRA, Confluence, and DevOps will ease the onboarding.


Soft skills

  • Good analytical skills;

  • Positive and problem-solving mindset;

  • Strong customer focus with the ability to manage expectations appropriately, constructively challenge requests and build long-term relationships with key stakeholders;

  • Ability to prioritize work efforts by balancing operational tasks with a longer-term strategic task;

  • Team player, autonomous & structured/organized;

  • Resilient & dynamic;

  • Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success.


Languages

  • Fluent in English and French;

  • Knowledge of other languages is an asset.

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