- WSBI-ESBG
- Brussels, Belgium (Remote)
- Full-time
Administrative Officer (French-speaking)
- WSBI-ESBG
Brussels, Belgium
Full-time
Published:
Application Deadline: July 31, 2025
- WSBI-ESBG
Brussels, Belgium
Full-time
Published:
Application Deadline: July 31, 2025
The Joint Office of the European Savings and Retail Banking Group (ESBG) and the World Savings and Retail Banking Institute (WSBI) is seeking to recruit an:
ABOUT WSBI-ESBG:
The World Savings and Retail Banking Institute (WSBI) and the European Savings and Retail Banking Group (ESBG) together represent a strong global and European network of 6,400 savings and retail banks across five continents, serving 1.7 billion customers worldwide. As the world’s oldest and largest international banking association, WSBI-ESBG champions financial inclusion, sustainable growth, and responsible banking, empowering its members to thrive in an ever-evolving regulatory and digital landscape.
ABOUT THE ROLE:
As an Administrative Officer, you will play a vital role in the smooth and efficient daily operations of our Organisation Department. This position calls for a self-driven, highly organised professional with excellent digital fluency and a proactive mindset. You will be entrusted with a diverse range of tasks that contribute to the success of our international secretariat and its mission.
KEY RESPONSIBILITIES:
Administrative Support
Digital Tools & Process Optimisation
Operations & Archives
YOUR PROFILE:
WHAT WE OFFER:
HOW TO APPLY:
Are you ready to be part of an organisation that makes a difference in the global banking landscape? We’d love to hear from you.
Please send your cover letter (explaining your motivation, relevant experience, and availability) and an up-to-date CV to hr@savings-banks.com no later than 31 July.
- Administrative Officer (m/f/d);
- Location: Brussels.
ABOUT WSBI-ESBG:
The World Savings and Retail Banking Institute (WSBI) and the European Savings and Retail Banking Group (ESBG) together represent a strong global and European network of 6,400 savings and retail banks across five continents, serving 1.7 billion customers worldwide. As the world’s oldest and largest international banking association, WSBI-ESBG champions financial inclusion, sustainable growth, and responsible banking, empowering its members to thrive in an ever-evolving regulatory and digital landscape.
ABOUT THE ROLE:
As an Administrative Officer, you will play a vital role in the smooth and efficient daily operations of our Organisation Department. This position calls for a self-driven, highly organised professional with excellent digital fluency and a proactive mindset. You will be entrusted with a diverse range of tasks that contribute to the success of our international secretariat and its mission.
KEY RESPONSIBILITIES:
Administrative Support
- Coordinate and execute daily administrative operations to support the Organisation Department;
- Prepare, issue, and follow up on invoices (sales & purchase) and credit notes with a strong emphasis on digitisation in the context of e-invoicing requirement (Peppol);
- Process monthly service invoicing including corporate credit card reconciliation;
- Support the coordination process with the external accountant in the context of the monthly VAT declaration and of the accounting requirements;
- Process payments accurately and on time via Isabel 6;
- Manage contracts and compile statistics;
- Liaise with public authorities and manage formal administrative interactions including updating the Universal Beneficial Owner (UBO) register/Transparency Register/Moniteur Belge/Banque Carrefour Enterprise (BCE);
- Documents preparation (confidentiality agreements, translations, holiday sheets letters, letters…).
Digital Tools & Process Optimisation
- Support the maintenance of WSBI-ESBG CRM, extranet and intranet databases by adding and removing contacts/organizations and updating distribution lists;
- Administrate and manage the document management workflow is the process used to collect, store, manage, edit, remove or categorize all documents within an organization;
- Assist in implementing, maintaining, and improving internal digital tools and collaborative platforms;
- Contribute ideas and support efforts to streamline workflows and enhance operational efficiency through digitalisation.
Operations & Archives
- Support the organization of events organized by WSBI-ESBG (room and computer setup…);
- Organise, update, and maintain internal archives and records;
- Participate in the HR onboarding and offboarding process.
YOUR PROFILE:
- Education: Bachelor’s degree in business administration, management, or a related discipline;
- Experience: 3+ years professional background in administrative support functions, ideally within an international or multicultural organisation;
- Languages: Excellent command of French, with a very good level of English; Dutch and additional EU languages are a plus;
- Communication: Excellent written and verbal communication skills are essential for interacting with colleagues, clients, and other stakeholders;
- Organization: Strong organizational skills are needed to manage multiple tasks, prioritize effectively, and maintain an organized workspace;
- Problem-solving: The ability to identify and resolve administrative issues efficiently is crucial;
- Time Management: Effective time management skills are necessary to meet deadlines and manage multiple projects simultaneously;
- Computer Literacy: Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) is typically required. Familiarity with office equipment and software is also expected;
- Attention to Detail: Accuracy and attention to detail are important for tasks like data entry, document preparation, and record-keeping;
- Confidentiality: The ability to handle sensitive information with discretion and maintain confidentiality is vital;
- Interpersonal Skills: Strong interpersonal skills are needed to build positive relationships with colleagues and stakeholders;
- Teamwork: Administrative officers often work as part of a team, so the ability to collaborate effectively is important;
- Agicap/Zoho/ClickUp/Organica/Billit (Optional, but beneficial): Experience with project management and collaboration tools like Agicap/Zoho/ClickUp/Organica/Billit can be a significant advantage.
WHAT WE OFFER:
- A dynamic and supportive work environment within a prestigious global banking network;
- A multicultural team based in the heart of Brussels;
- Competitive salary and attractive benefits package, including group and health insurance, meal vouchers, and extra-legal holidays;
- Opportunities to take initiative, shape workflows, and contribute to digital transformation projects;
- A workplace that values professional growth, creativity, and collaboration.
HOW TO APPLY:
Are you ready to be part of an organisation that makes a difference in the global banking landscape? We’d love to hear from you.
Please send your cover letter (explaining your motivation, relevant experience, and availability) and an up-to-date CV to hr@savings-banks.com no later than 31 July.
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